SHIPPING POLICY

1. Shipping Coverage

1.1. Delivery Areas:
We currently ship across all major cities and regions in Pakistan.
1.2. Excluded Areas:
Some remote or restricted regions may not be serviceable; if we cannot deliver to your location, we will notify you and issue a full refund.

2.1. Processing Timeframe:
Orders are typically processed within 1–2 business days after payment confirmation.
2.2. Business Days:
Orders are processed Monday to Saturday, excluding public holidays.
2.3. Delays:
During peak seasons, sales events, or due to unforeseen circumstances (e.g., weather disruptions), processing times may be slightly extended.

3.1. Courier Partners:
We partner with reputable courier services (such as TCS, Leopard, M&P) to ensure reliable delivery.
3.2. Shipping Fees:
- Standard Shipping: PKR 250 (flat rate) nationwide.
- Free Shipping: Orders over PKR 5,000 qualify for free shipping.
3.3. Cash on Delivery (COD):
COD is available on most orders but may carry an additional PKR 100 service fee.

4.1. Estimated Delivery Times:
- Major cities: 2–4 business days.
- Other regions: 3–7 business days.
4.2. Tracking Your Order:
Once your order is shipped, you will receive a tracking number by email or WhatsApp to monitor delivery progress.

5.1. Delayed Delivery:
If your order hasn’t arrived within the estimated window, please contact us at hanzlahjanjua1@gmail.com or +92 332 2155491.
5.2. Incorrect Address:
We are not responsible for delays or losses due to incorrect or incomplete shipping addresses provided by the customer.
5.3. Failed Delivery Attempts:
If the courier makes multiple failed delivery attempts, the package may be returned to us, and re-delivery fees may apply.
5.4. Lost or Damaged Packages:
We take responsibility for any lost or damaged packages caused by the courier. Please notify us within 48 hours of delivery issues.

6.1. Current Limitations:
At this time, Time Sphere does not offer international shipping.
6.2. Future Plans:
We plan to expand to international markets in the near future — stay tuned for updates.

We reserve the right to modify or update this Shipping Policy at any time. The most current version will always be posted on our website.

For shipping-related questions or concerns, please reach us at:
📧 Email: handchoices@gmail.com

📞 Phone/WhatsApp: +92 311 9442017
⏰ Support Hours: Monday–Saturday, 10:00 AM – 8:00 PM