Returns and Refunds

• 1.1. Timeframe:
  You can request a return or refund within 7 days of receiving your order.

• 1.2. Condition of Items:
  Items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.

• 1.3. Proof of Purchase:
  You must provide a valid receipt, invoice, or order confirmation as proof of purchase.

• 1.4. Product Type Restrictions:
  The following items are not eligible for return or refund:

  • Customized or personalized products.

  • Items marked as “final sale” or “clearance.”

  • Digital goods or gift cards.

  • Perishable or hygiene-sensitive items (if applicable).

2. Reasons for Return

• 2.1. Defective or Damaged Products:
  If you receive a faulty or damaged item, report it within 48 hours of delivery with photos.

• 2.2. Wrong Product Sent:
  If we shipped the wrong product or size, we will arrange a replacement or refund at no extra cost.

• 2.3. Change of Mind:
  Returns for “change of mind” (i.e., you no longer want the product) are accepted only if the item is unopened and in perfect condition. Return shipping costs will apply.

• 2.4. Size or Fit Issues:
  For clothing or wearable products, exchanges are allowed for size issues if the product remains unused.

3. Return Process

• 3.1. Contact Us First:
  Email hanzlahjanjua1@gmail.com or call/WhatsApp +92 332 2155491 with your order number, reason for return, and supporting photos if applicable.

• 3.2. Wait for Approval:
  Our customer service team will review your request within 2 business days and provide instructions.

• 3.3. Package the Item:
  Safely repackage the product in its original box or secure packaging to prevent damage in transit.

• 3.4. Shipping the Item Back:

  • For approved returns, customers are responsible for return shipping costs (except when the item is defective or the wrong product was sent).

  • We recommend using a trackable shipping service to avoid lost parcels.

4. Refund Process

• 4.1. Inspection of Returned Items:
  Once we receive the returned product, we will inspect it within 3–5 business days.

• 4.2. Refund Approval:
  If the return is approved, the refund will be processed using your original payment method.

• 4.3. Refund Timeline:
  Depending on your payment provider or bank, the refund may take 7–10 business days to reflect in your account.

• 4.4. Non-Refundable Charges:

  • Original shipping fees (unless the return is due to our error) are non-refundable.

  • Return shipping costs are the responsibility of the customer.

5. Exchanges

• 5.1. Eligibility:
  Exchanges are offered only for size or color issues, provided the item is in new condition.

• 5.2. Exchange Process:
  Follow the same steps as the return process; once we approve the return and receive the original item, we will ship the replacement.

• 5.3. Exchange Shipping Costs:
  The customer bears the cost of sending the item back; Time Sphere covers the cost of shipping the replacement.

6. Exceptions and Special Cases

• 6.1. Sale and Clearance Items:
  These items are final sale and cannot be returned or refunded unless defective.

• 6.2. Lost or Missing Returns:
  We are not responsible for items lost in return shipping without tracking confirmation.

• 6.3. Refused Deliveries:
  Orders refused at delivery without prior notice will be subject to deduction of the original shipping cost plus return shipping fees.

• 6.4. Policy Updates:
  We reserve the right to update this Return and Refund Policy at any time; the latest version will always apply.

Contact Information

For any return or refund inquiries, reach us at:
📧 Email: handchoices@gmail.com

📞 Phone/WhatsApp: +92 311 9442017
⏰ Customer Service Hours: Monday–Saturday, 10:00 AM – 8:00 PM