REFUND POLICY

Returns and Refunds

1.1. Timeframe:
You can request a return or refund within 7 days of receiving your order.
1.2. Condition of Items:
Items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.
1.3. Proof of Purchase:
You must provide a valid receipt, invoice, or order confirmation as proof of purchase.
1.4. Product Type Restrictions:
The following items are not eligible for return or refund:
- Customized or personalized products.
- Items marked as “final sale” or “clearance.”
- Digital goods or gift cards.
- Perishable or hygiene-sensitive items (if applicable).

2.1. Defective or Damaged Products:
If you receive a faulty or damaged item, report it within 48 hours of delivery with photos.
2.2. Wrong Product Sent:
If we shipped the wrong product or size, we will arrange a replacement or refund at no extra cost.
2.3. Change of Mind:
Returns for “change of mind” (i.e., you no longer want the product) are accepted only if the item is unopened and in perfect condition. Return shipping costs will apply.
2.4. Size or Fit Issues:
For clothing or wearable products, exchanges are allowed for size issues if the product remains unused.

3.1. Contact Us First:
Email hanzlahjanjua1@gmail.com or call/WhatsApp +92 332 2155491 with your order number, reason for return, and supporting photos if applicable.
3.2. Wait for Approval:
Our customer service team will review your request within 2 business days and provide instructions.
3.3. Package the Item:
Safely repackage the product in its original box or secure packaging to prevent damage in transit.
3.4. Shipping the Item Back:
- For approved returns, customers are responsible for return shipping costs (except when the item is defective or the wrong product was sent).
- We recommend using a trackable shipping service to avoid lost parcels.

4.1. Inspection of Returned Items:
Once we receive the returned product, we will inspect it within 3–5 business days.
4.2. Refund Approval:
If the return is approved, the refund will be processed using your original payment method.
4.3. Refund Timeline:
Depending on your payment provider or bank, the refund may take 7–10 business days to reflect in your account.
4.4. Non-Refundable Charges:
- Original shipping fees (unless the return is due to our error) are non-refundable.
- Return shipping costs are the responsibility of the customer.

5.1. Eligibility:
Exchanges are offered only for size or color issues, provided the item is in new condition.
5.2. Exchange Process:
Follow the same steps as the return process; once we approve the return and receive the original item, we will ship the replacement.
5.3. Exchange Shipping Costs:
The customer bears the cost of sending the item back; Time Sphere covers the cost of shipping the replacement.

6.1. Sale and Clearance Items:
These items are final sale and cannot be returned or refunded unless defective.
6.2. Lost or Missing Returns:
We are not responsible for items lost in return shipping without tracking confirmation.
6.3. Refused Deliveries:
Orders refused at delivery without prior notice will be subject to deduction of the original shipping cost plus return shipping fees.
6.4. Policy Updates:
We reserve the right to update this Return and Refund Policy at any time; the latest version will always apply.

For any return or refund inquiries, reach us at:
📧 Email: handchoices@gmail.com

📞 Phone/WhatsApp: +92 311 9442017
⏰ Customer Service Hours: Monday–Saturday, 10:00 AM – 8:00 PM